Privacy Policy

1. Introduction and Scope

Vexoria Digital ("Company," "we," "our," or "us"), located at 6767 S Spruce St, Englewood, CO 80112, is committed to protecting the privacy and security of personal information entrusted to us by our clients, website visitors, and other individuals who interact with our services. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with our digital branding and visual design services.

This Policy applies to all personal information collected through our website, through email communications, through project engagements, through contact forms, through telephone conversations, and through any other means of interaction with Vexoria Digital. By accessing our website, using our services, or providing us with personal information, you consent to the practices described in this Policy.

We encourage you to read this Policy carefully and in its entirety. If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this document.

2. Information We Collect

We collect information in several ways, depending on the nature of your interaction with Vexoria Digital. The types of information we may collect include:

Personal Identification Information: When you contact us through our website, fill out a contact form, request a quote, or engage our services, we may collect your full name, email address, phone number, company or organization name, job title, and mailing address. This information is necessary for us to communicate with you, prepare proposals, and deliver our services effectively.

Project-Related Information: During the course of a project engagement, we may collect information related to your business, brand, products, services, target audience, competitors, industry, and other details necessary for the effective delivery of our branding and design services. This information is collected directly from you and is used exclusively for the purpose of completing your project.

Communication Records: We maintain records of communications between you and Vexoria Digital, including emails, messages, meeting notes, phone call summaries, and feedback provided during the course of a project. These records are maintained for quality assurance, project management, and dispute resolution purposes.

Website Usage Information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, time spent on each page, and other standard web analytics data. This information is collected through cookies and similar tracking technologies and is used to improve our website's functionality and user experience.

Financial Information: When you engage our services, we may collect payment-related information necessary to process transactions, including billing name, billing address, and payment method details. We do not store complete credit card numbers on our servers. Payment processing is handled by third-party payment processors that maintain their own privacy and security standards.

3. How We Use Your Information

Vexoria Digital uses the information we collect for the following purposes:

Service Delivery: To provide, manage, and deliver the branding and visual design services you have requested, including creating design concepts, preparing deliverables, managing revisions, and communicating project updates.

Communication: To respond to your inquiries, send project-related communications, provide customer support, and send administrative notifications such as invoice confirmations and project status updates.

Business Operations: To manage our internal business operations, including accounting, auditing, billing, reconciliation, and collection activities.

Quality Improvement: To analyze and improve our services, processes, and the overall client experience. This may include conducting internal reviews, analyzing project workflows, and identifying opportunities for service enhancement.

Website Improvement: To analyze website traffic and usage patterns to improve the design, content, and functionality of our website and to ensure that content is presented in the most effective manner for you and your device.

Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our rights, privacy, safety, or property, and that of our clients and the public.

Portfolio and Marketing: With your consent or as permitted by any applicable project agreement, we may use completed project work in our portfolio, case studies, and marketing materials to showcase our capabilities to prospective clients.

4. Information Sharing and Disclosure

Vexoria Digital does not sell, trade, rent, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We may share personal information with trusted third-party service providers who assist us in operating our business and delivering services, including cloud storage providers, project management tool providers, accounting software providers, and payment processors. These service providers are contractually obligated to handle your information confidentially and are prohibited from using it for any purpose other than providing services to Vexoria Digital.

Legal Requirements: We may disclose personal information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect and defend the rights or property of Vexoria Digital, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of our clients, employees, or the public, or protect against legal liability.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, personal information held by us may be among the assets transferred. In such an event, we will notify affected individuals and provide options regarding their personal information.

With Your Consent: We may share your information for any other purpose with your explicit consent or at your direction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our site. Cookies are small text files that are stored on your device when you visit a website.

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymized.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our website.

6. Data Security

Vexoria Digital takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit using SSL/TLS protocols. Secure storage of project files on encrypted cloud servers. Access controls that limit access to personal information to authorized personnel who need it to perform their job functions. Regular security assessments and updates to our security practices. Secure disposal of personal information that is no longer needed.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

7. Data Retention

Vexoria Digital retains personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Policy, or as required by applicable law. Specifically:

Project-related information is retained for a minimum of three (3) years after the completion of a project for quality assurance, reference, and legal compliance purposes. Communication records are retained for the duration of the client relationship plus two (2) years. Financial records are retained for a minimum of seven (7) years as required by tax and accounting regulations. Website usage data is retained in aggregated and anonymized form indefinitely for analytics purposes.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request a copy of the personal information we hold about you and to receive information about how it is being processed.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal and contractual restrictions.

Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.

To exercise any of these rights, please contact us using the information provided at the end of this Policy. We will respond to your request within thirty (30) days, or as required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

Vexoria Digital is based in the United States and primarily stores and processes personal information within the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

Vexoria Digital reserves the right to modify or update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes to this Policy constitutes your acceptance of the updated terms.

13. Contact Information

For questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact us: